Terms & ConditionsEffective Date: November 1, 2026
These Terms & Conditions of Sale (the “Terms”) govern purchases made through intendedatelier.com (the “Website”), operated by Intended Atelier LLC, doing business as Intended Atelier (“Intended,” “Atelier,” “we,” “us,” or “our”).
By placing an order after being presented with these Terms, the purchaser (“Client” or “you”) agrees to be bound by these Terms and the applicable Returns & Cancellations Policy and Shipping & Delivery Policy.
Please review these Terms before completing your purchase.
1. PRODUCTS & AVAILABILITY
1.1. Intended specializes in individually commissioned, made-to-order bridal veils and garments produced in our Los Angeles atelier.
1.2. Products are offered subject to availability and production capacity.
1.3. Certain collection designs are offered in limited editions, with a finite number of commissions available for each design. Once an edition is fully allocated and fulfilled, the design will be permanently retired.
1.4. An inquiry, consultation, request for information, or other expression of interest does not reserve a design or guarantee its availability.
1.5. Intended reserves the right to discontinue products, modify future offerings, and correct product information, provided that such changes do not materially alter an existing purchase or executed Commission Agreement without the Client’s consent.
2. PRICING & PAYMENT
2.1. All prices are stated in United States dollars (USD), unless otherwise indicated.
2.2. The advertised starting price of a collection design includes the garment as presented, the Client’s selection from its available standard colorways, eligible Height personalization, and standard production.
2.3. Prices exclude applicable government-imposed taxes and qualifying shipping charges.
2.4. Custom color sourcing, embellishment changes, structural modifications, rush production, and other services outside the standard collection offering are subject to separate assessment and quotation.
2.5. Additional charges will not be incurred without the Client’s prior written approval.
2.6. Payment for online purchases is due in full at checkout unless an alternative payment arrangement has been expressly approved by Intended.
2.7. Any separately agreed payment schedule will be documented in a mutual executed agreement.
2.8. Intended may correct an obvious pricing or product-description error. If an error materially affects a completed purchase, Intended will notify the Client promptly and offer the opportunity to proceed on mutually agreed terms or cancel for a full refund. No additional amount will be charged without the Client’s authorization.
3. ORDER PLACEMENT & COMMISSION RESERVATION
3.1. An online purchase is completed when payment has been successfully processed and an order confirmation has been issued to the client.
3.2. Completion of the purchase reserves the selected collection design within its available edition and initiates the commissioning process.
3.3. The order confirmation establishes the purchased design, selected options, purchase price, payment received, and other terms presented at checkout.
3.4. The online purchase reserves the design but does not constitute final approval of the garment’s individual specifications or authorize commencement of production.
3.5. All commissions are subject to the individual specification review and formal Commission Agreement requirements set forth in Sections 4 and 5.
3.6. In the event that an order cannot be fulfilled because of an inventory discrepancy, payment irregularity, material unavailability, or other legitimate fulfillment limitation, Intended will notify the Client promptly. Where the purchased commission cannot be fulfilled and no mutually agreed alternative is reached, the order will be canceled and all amounts paid will be refunded in full.
4. COMMISSION REVIEW & SPECIFICATIONS
4.1. Following purchase, Intended will contact the Client to review and finalize the individual specifications of the commissioned garment.
4.2. Depending on the design, this process may include confirming the Client’s height, relevant measurements, gown details, preferred proportions, veil length, attachment requirements, wedding date, delivery requirements, and any eligible personalization.
4.3. The atelier will provide professional guidance appropriate to the selected design and information supplied by the Client.
4.4. The Client is responsible for providing accurate and complete information reasonably required to finalize the commission and for promptly communicating any relevant changes.
4.5. Requests for customization or additional services outside the included collection offering are subject to separate approval. Any associated charges or changes to the production schedule must be agreed upon before incorporation into the commission.
4.6. Once the specifications and applicable terms have been finalized, Intended will prepare an individualized written Commission Agreement for execution by both parties.
5. FORMAL COMMISSION AGREEMENT
5.1. Every Intended commission requires an individualized written Commission Agreement executed by both the Client and an authorized representative of Intended before production may commence.
5.2. This requirement applies regardless of whether the initial purchase was completed through the Website, following a consultation, by invoice, or through another authorized purchasing arrangement.
5.3. The Commission Agreement will document the individual terms of the commission, including, as applicable:
(a) The identity of the contracting parties and corresponding order reference;
(b) The commissioned design, collection, and edition information, where applicable;
(c) The final approved garment specifications, including measurements, dimensions, colorway, materials, construction details, and personalization;
(d) Any approved design modifications, heirloom incorporation, or additional services;
(e) The total commission price, payments received, and any outstanding payment obligations;
(f) The relevant wedding date, agreed shipment commitment, delivery arrangements, and any approved rush requirements;
(g) The applicable contractual terms governing production, modifications, cancellations, fulfillment, and related obligations; and
(h) Any additional provisions expressly agreed upon by the parties.
5.4. The Commission Agreement will be issued through DocuSign or another electronic-signature service approved by Intended, subject to applicable electronic-transaction requirements.
5.5. The complete Commission Agreement, including its specifications, terms, schedules, and incorporated attachments, must be executed by both parties.
5.6. No garment will enter production before the Commission Agreement has been fully executed and all applicable pre-production requirements have been satisfied.
5.7. A copy of the fully executed Commission Agreement will be provided to the Client and retained by Intended.
5.8. The Client must sign the Commission Agreement and pay all outstanding balances within seven (7) calendar days following its issuance for signature.
The seven-day period begins upon successful electronic transmission of the completed agreement to the email address designated by the Client. The signing deadline will be identified in the signature request.
If the Client does not sign within the prescribed period, and no extension has been expressly granted in writing by Intended, the commission will be canceled.
Upon cancellation:
(a) The commission reservation will terminate;
(b) The corresponding limited-edition allocation will be released;
(c) No production will commence; and
(d) All amounts paid toward the canceled commission will be refunded to the original form of payment.
Intended will provide written confirmation of cancellation and refund.
If the Client identifies a substantive error or omission in the proposed agreement within the seven-day review period, the Client must notify Intended before the deadline. Where a corrected agreement is required, a new seven-day execution period will begin upon issuance of the revised document.
A Client who signs within the required period will not lose the reservation solely because Intended has not yet completed its countersignature.
Where electronic execution is unavailable or the Client exercises a right under applicable law to decline electronic execution, the Client should contact Intended within the review period to arrange an alternative written execution method.
5.9. Effect of the Executed Agreement
The fully executed Commission Agreement constitutes the definitive written record of the individually agreed specifications, financial obligations, and production requirements.
Any commission-specific terms expressly negotiated and incorporated into the executed agreement will govern the matters they address, subject to applicable law.
The Commission Agreement will not retroactively eliminate statutory rights or other protections arising from the original purchase that cannot lawfully be waived.
Preliminary discussions, consultations, sketches, estimates, and other correspondence will not amend the executed agreement unless expressly incorporated into it or subsequently approved by the parties in writing.
6. PRODUCTION AUTHORIZATION
6.1. Production may commence only after:
(a) Finalization of the individual commission specifications;
(b) Approval of all applicable modifications and additional charges;
(c) Execution of the Commission Agreement by both parties; and
(d) Receipt of all payments required before production under the applicable agreement.
6.2. For purposes of these Terms, “Production Commencement” means the documented beginning of physical construction or other garment-specific fabrication undertaken in accordance with the executed Commission Agreement.
6.3. Order processing, consultations, specification development, administrative preparation, and execution of the Commission Agreement do not, independently, constitute Production Commencement.
6.4. Intended will maintain an internal record of the commencement of production for each commission.
6.5. Following Production Commencement, the cancellation and modification provisions applicable to made-to-order merchandise will take effect, subject to applicable law.
7. CLIENT RESPONSIBILITIES
7.1. The Client is responsible for reviewing the completed Commission Agreement and confirming that the recorded specifications accurately reflect the agreed requirements.
7.2. Measurements, gown references, delivery information, and other Client-supplied details must be accurate to the best of the Client’s knowledge.
7.3. Intended will exercise reasonable professional care in evaluating the supplied information and advising on the construction and proportions of the garment.
7.4. Where a completed garment conforms to the agreed specifications, Intended will not be responsible for discrepancies resulting solely from materially inaccurate Client-supplied information, undisclosed changes, or subsequent alterations to the Client’s styling arrangements.
7.5. The Client must notify Intended promptly of changes that could materially affect production or delivery.
7.6. If information or approvals necessary to proceed cannot be obtained after reasonable written requests and an opportunity to respond, Intended may cancel the unproduced commission.
8. CUSTOMIZATION & MODIFICATIONS
8.1. Modifications beyond the established collection design are considered individually and remain subject to Intended’s approval.
8.2. Intended may decline requests that are technically unsuitable, incompatible with the selected design, or impracticable within the available production schedule.
8.3. Approved modifications and associated charges will be identified in the Commission Agreement or a subsequent written amendment.
8.4. Following execution of the Commission Agreement, material changes to the approved specifications, price, or delivery requirements must be documented and approved by both parties.
8.5. Modifications requested after Production Commencement may be restricted by the stage of construction, material availability, or existing production commitments.
8.6. Intended is not obligated to undertake additional work that has not been expressly approved and agreed upon.
9. HEIRLOOM & CLIENT-SUPPLIED MATERIALS
9.1. Intended may consider requests to incorporate personal, antique, or heirloom materials into commissioned garments.
9.2. All proposed materials are subject to assessment of their condition, suitability, structural integrity, and compatibility with the selected design.
9.3. Heirloom incorporation is not guaranteed by the purchase of a collection garment.
9.4. Clients must obtain authorization and shipping instructions before sending physical materials to Intended.
9.5. Intended may require a separate written authorization documenting the materials received, their condition, the proposed work, any reasonably foreseeable risks, and applicable shipping or insurance arrangements.
9.6. No irreversible alteration of an accepted heirloom will be undertaken without the Client’s authorization.
9.7. Intended will exercise reasonable care in handling accepted materials. The inherent characteristics of antique, fragile, or previously altered materials may affect their suitability for construction.
9.8. Intended reserves the right to decline materials or proposed alterations that cannot reasonably be accommodated.
10. PRODUCTION TIMELINES & DELIVERY
10.1. Standard production generally requires approximately four months following finalization of the commission specifications and execution of the Commission Agreement.
10.2. The applicable shipment commitment will be disclosed before purchase. The later specification review and agreement-execution process do may extend that commitment.
10.3. Production schedules depend on the selected design, agreed specifications, material availability, and current production commitments.
10.4. Intended will schedule delivery approximately three weeks before the Client’s wedding, provided the commission is placed sufficiently in advance.
10.5. Clients requiring earlier delivery, including for gown fittings, photography, or travel, must disclose their requirements before agreement execution, so that feasibility can be assessed.
10.6. Rush production may be offered at Intended’s discretion, subject to production capacity, material availability, and additional charges.
10.7. Rush arrangements must be expressly agreed upon, including the applicable charges and shipment commitment.
10.8. If Intended becomes unable to meet an applicable shipment deadline, the Client will be notified and provided with the options and remedies required by law, including any applicable right to consent to a revised shipment date or cancel for a full refund.
10.9. Delays attributable to incomplete Client information, requested modifications, or other Client-related circumstances will be communicated and addressed in accordance with the applicable agreement and legal requirements. Such circumstances do not automatically waive statutory shipment or refund rights.
Further details are provided in our Shipping & Delivery Policy.
11. SHIPPING & INTERNATIONAL ORDERS
11.1. Intended arranges domestic and international shipping, subject to destination restrictions and carrier availability.
11.2. Shipping charges are determined according to the destination and shipment requirements and will be disclosed in the final commission agreement.
11.3. Garments are inspected and prepared for transport using packaging appropriate to their construction and embellishment.
11.4. Shipment tracking will be provided upon dispatch. Intended will arrange insured shipping in accordance with the agreed shipment arrangements.
11.5. The Client is responsible for providing accurate delivery information and promptly notifying Intended of any proposed changes.
11.6. Changes to the delivery destination may affect shipping costs, customs requirements, or delivery arrangements. Any additional charges must be approved before being incurred.
International Orders
11.7. Unless expressly agreed otherwise, international recipients are responsible for all applicable import duties, customs taxes, brokerage charges, and other fees imposed by the destination country.
11.8. These charges are separate from the garment’s purchase price and shipping charges and may be collected directly by the carrier or customs authority.
11.9. The Client is responsible for providing accurate information reasonably required for customs clearance.
11.10. Intended will assist in investigating lost, damaged, or delayed shipments and provide remedies required by applicable law.
11.11. Responsibility for loss or damage during transit will be determined in accordance with the agreed delivery terms and applicable law.
12. CANCELLATIONS, RETURNS & REFUNDS
12.1. Cancellation Before Production
A cancellation request must be communicated to Intended in writing.
12.2. Cancellation After Production Commencement
Once the Commission Agreement has been fully executed and production has commenced, the commission is final for purposes of change-of-mind cancellations.
Cancellations arising from changes in personal preference, wedding plans, or other circumstances unrelated to a failure by Intended will not be accepted after this point, except where required by applicable law.
12.3. Returns & Exchanges
Completed made-to-order garments that conform to their approved specifications are not eligible for change-of-mind returns or exchanges.
This restriction does not apply where the Client is entitled to a remedy for defective, damaged, or nonconforming goods under applicable law.
12.4. Damaged, Defective, or Nonconforming Goods
If a garment is delivered damaged, defective, or materially inconsistent with the agreed specifications, the Client shall notify Intended within seven days of receipt.
The Client shall provide the order reference, a description of the issue, and photographs where reasonably available.
Intended will assess the circumstances and provide an appropriate remedy in accordance with applicable law, which may include repair or replacement.
12.5. Cancellations by Intended
If Intended cannot fulfill a commission and no mutually agreed alternative is reached, the order will be canceled and the Client will receive a full refund.
Intended will not substitute a materially different design or alter the agreed specifications without the Client’s approval.
12.6. Refund Processing
Approved refunds will be returned to the original payment method whenever reasonably possible and processed within the period required by applicable law.
Where a full refund is due, it will include the amounts paid toward the canceled commission, including applicable taxes and shipping charges collected for services not provided.
13. PRODUCT REPRESENTATION & CRAFTSMANSHIP
13.1. Intended makes reasonable efforts to accurately represent its designs, materials, embellishments, dimensions, and colorways.
13.2. Because each garment is individually constructed and finished, minor variations attributable to handwork, material characteristics, and natural fabric behavior may occur.
13.3. Such variations do not permit material departures from the agreed design, workmanship standards, or approved specifications.
13.4. Colors may appear differently across screens, photographic environments, and lighting conditions.
13.5. Swatches of established colorways are available upon request.
13.6. Exact matching to a third-party garment or material is not guaranteed unless expressly agreed and documented in the Commission Agreement.
13.7. Intended does not guarantee a particular visual effect or styling outcome arising from third-party garments, accessories, or styling services unless expressly agreed in writing.
14. GARMENT CARE
14.1. Each completed commission will be accompanied by appropriate handling, storage, and care guidance.
14.2. The Client is responsible for following the supplied instructions and exercising reasonable care when transporting, storing, steaming, altering, or wearing the garment.
14.3. Intended will not be responsible for damage caused solely by misuse, improper handling, unauthorized alterations, or failure to follow reasonable care instructions after delivery.
15. INTELLECTUAL PROPERTY
15.1. All applicable intellectual property rights in Intended’s original designs, patterns, artwork, photography, written copy, trademarks, branding, and other protected materials remain with Intended or their respective rights holders.
15.2. Purchase of a garment conveys ownership of the physical item in accordance with applicable law but does not transfer ownership of any underlying intellectual property rights.
15.3. No permission is granted to commercially reproduce, distribute, or exploit protected creative materials without appropriate authorization, except as otherwise permitted by law.
15.4. Client-supplied photographs and references remain the property of their respective rights holders.
15.5. Submission of personal photographs or design references for consultation or commission purposes authorizes their use as reasonably necessary to evaluate and fulfill the requested services. It does not constitute authorization for unrelated advertising, publication, or promotional use.
15.6. Any promotional use requiring permission will be subject to separate authorization.
16. WARRANTIES & LIABILITY
16.1. Intended agrees to provide garments that conform to the applicable Commission Agreement and meet the standards required by law.
16.2. Nothing in these Terms excludes or limits applicable express or implied warranties, statutory consumer remedies, or other rights that cannot lawfully be waived.
16.3. To the extent permitted by applicable law, Intended will not be liable for indirect, incidental, special, or consequential losses arising from a breach of contract, including independently incurred wedding expenses, third-party vendor charges, or travel costs.
16.4. The foregoing limitation does not apply to liability that cannot lawfully be excluded or restricted, including liability arising from fraud, willful misconduct, or other conduct for which limitation is prohibited by law.
17. EVENTS BEYOND REASONABLE CONTROL
17.1. Intended will not be liable for delays or failures in performance caused by events beyond its reasonable control to the extent permitted by applicable law.
17.2. Such events may include natural disasters, governmental restrictions, extraordinary transportation disruptions, or significant interruptions to the supply of essential materials.
17.3. Intended will notify affected Clients and take reasonable steps to address the consequences of such events.
17.4. This provision does not eliminate applicable obligations concerning shipment delays, cancellation rights, refunds, or other mandatory consumer protections.
18. ELECTRONIC COMMUNICATIONS & RECORDS
18.1. By placing an order, the Client acknowledges that email and other electronic communications will be used in administering the commission.
18.2. Transaction-related communications may include order confirmations, specification requests, Commission Agreements, production updates, shipping notifications, and other notices reasonably necessary to fulfill the order.
18.3. Electronic signatures and records may be used in accordance with applicable law and the parties’ agreement to conduct the relevant transaction electronically.
18.4. Where legally required, separate consent procedures will apply to the electronic delivery of records or disclosures that must be provided in writing.
18.5. Marketing communications are separate from transaction-related correspondence and are governed by applicable marketing and privacy requirements.
18.6. Personal information will be handled in accordance with our Privacy Policy.
19. GOVERNING LAW & DISPUTES
19.1. These Terms are governed by the laws of the State of California, United States, except where mandatory consumer protection laws require otherwise.
19.2. Clients are encouraged to contact Intended directly regarding questions or disputes so that the parties may seek a prompt and reasonable resolution.
19.3. Nothing in these Terms requires the Client to waive statutory remedies or rights to pursue claims in an otherwise competent forum.
19.4. Mandatory consumer protections applicable in the Client’s jurisdiction remain unaffected to the extent they cannot lawfully be excluded.
20. CONTRACTUAL DOCUMENTS & AMENDMENTS
20.1. The documents governing an individual online purchase may include:
(a) The order confirmation and purchase information presented at checkout;
(b) These Terms and the applicable Returns & Cancellations and Shipping & Delivery Policies; and
(c) The subsequently executed individual Commission Agreement and its schedules, attachments, and valid written amendments.
20.2. The executed Commission Agreement will govern the commission-specific specifications and expressly negotiated matters it addresses, subject to applicable law.
20.3. Any material modification to an executed Commission Agreement must be approved by both parties in writing.
20.4. Intended may update its Website policies from time to time. Amendments will not retroactively alter the material terms of an existing purchase or executed agreement without an appropriate legal basis and, where required, the Client’s consent.
20.5. If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
20.6. A failure or delay by Intended in enforcing any provision will not constitute a waiver of its right to enforce that provision subsequently.
21. CONTACT INFORMATION
INTENDED ATELIER
Operated by: Intended Atelier LLC
Customer Service: info@intendedatelier.com
Website: intendedatelier.com
To request our legal business name and business address information by email, please contact info@intendedatelier.com. We will provide the requested information within five days, as required by applicable law.